Contact
Our Customers
Customer Support
Quick and competent support
When it comes to customer service, Hyperwave does much more than just talk the talk. Whether by e-mail, fax, internet or telephone our experts are there to provide professional support for every Hyperwave solution.
The Service Advantage
We have a highly qualified and experienced team with in-depth product knowledge standing by for our customers. Our support experts not only have an encompassing know-how of all Hyperwave products, but by working closely with each customer are also familiar with their individual solutions. This enables us to provide a service that is not only quick and competent, but personal too.
- Rapid problem solving
- Guaranteed response to every service call
- Know-how transfer from support team to the customer
- Consistently high level of support
- Increased productivity
- Flexible and expedient response
Support Center
Austria
Tel: (+43) 316 820918-33
Germany
Tel: (+49) 8677 88199-77
UK
Phone: (+44) 845 6808409
US
Phone: (+1) 888 894-3598
Hyperwave places a lot of value on responsiveness and flexibility when it comes to customer support. Therefore, customers can choose a support model that best serves their needs. The basic support plan provides an all-encompassing technical assistance and the premium plan adds extended support hours, on-site consultation and a dedicated support expert.
Basic Support
- Service hours: Monday through Friday 9AM - 6PM CET
- Service requests per e-mail, web forms and telephone
- Support consultation per e-mail and telephone
- On-site consultation as needed
Premium Support
- Service hours: Monday through Friday 8AM - 8PM CET
- Service requests to a dedicated support expert per e-mail, web forms and telephone
- Support consultation by a dedicated support expert per e-mail and telephone
- Regular on-site visits and consultation