Customer Support
For efficiency and convenience, Hyperwave offers customers a variety of options for contacting Customer Support including phone, email, and full service web access.
Through close cooperation with customers, our support specialists have a detailed knowledge of the customer's installation, in addition to their technical know-how. This ensures that customers can get quick and efficient support for optimal use of their Hyperwave installation.
Service benefits for the customer
- Rapid problem solving
- Guaranteed response to every request
- Know-how transfer from support team to customer
- Consistently high level of service
- Increased productivity
Flexibility and swift response
Hyperwave attaches great importance to flexibility and an immediate response especially in the Customer Service area. Customers can choose between two support models, and choose the solution that best meets their needs. Basic Support offers comprehensive technical support, while Premium Support adds regular contact with a designated contact person and on-site visits.
Basic Support
- The support team is available Monday to Friday, 09:00 to 18:00 (CET)
- Support requests can be sent to the Hyperwave Support Team by e-mail, web form or telephone
- Contact with the Hyperwave Support Team via e-mail and telephone
- On-site visits as required
Premium Support
- The support team is available Monday to Friday, 08:00 to 20:00 (CET)
- Support requests can be sent to the designated contact person by e-mail, web form or telephone
- Contact with the designated contact person via e-mail and telephone
- Regular on-site visits and consultation